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Shipping & Returns

Shipping Policy

We’re excited to get your order to you! Here’s what you can expect:

Order Processing

All orders are processed within 7-10 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has been received by us and another email with tracking information once your order ships.

Delivery Estimates

Estimated delivery times are typically 7-10 business days after your order has shipped. Please note that delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

Shipping Locations

We currently only ship to the contiguous US.

Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Returns & Refunds Policy (California Customers)

California law requires transparency around returns, refunds, and exchanges. Our policy is outlined below.

Return Window

You may request a return within 14 days of receiving your order.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used products

  • Clearance or final sale items

  • Custom or personalized items

  • Items marked “Final Sale”

  • Mega Hoberman Spheres

  • Large Hoberman Spheres

  • Mini Hoberman Spheres

  • Bubble Solutions and Mixes

Return Eligibility

To qualify for a return:

  • Items must be unused, unopened, and in original condition

  • Items must be returned in original packaging

The following items are not eligible for return:

  • Clearance or final sale items

  • Custom or personalized products

  • Mega Hoberman Spheres
  • Original Hoberman Spheres
  • Mini Hoberman Spheres

  • Used or opened items (for health and safety reasons)

If an item is non-returnable, this is disclosed at the time of purchase in accordance with California law.

Incorrect Items

If your order arrives incorrect, please contact us within 7 days of delivery with photos of the incorrect items and the order number. We will replace the item or issue a refund at no additional cost.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

How to Start a Return

To request a return or exchange, please contact us with:

  • Your order number

  • The item you wish to return

  • The reason for the return and photos of the issue

Email: bubblegirlteam@gmail.com

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